Refund policy
Return & Refund Policy
Last updated: 2026
At NGONLY84, all products are made to order. This means that every item is produced specifically for you once the order is placed. Because of this production method, we do not accept returns or exchanges for incorrect size, change of mind, or buyer’s remorse.
Please make sure to carefully review the product description and size chart before placing your order.
Damaged, Defective, or Incorrect Items
Please inspect your order upon receiving it. If your item arrives damaged, defective, or if you receive the wrong item, contact us immediately so we can evaluate the issue and resolve it as quickly as possible.
To report an issue with your order, please contact us at:
Please include the following information in your message:
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Your order number
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A description of the issue
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Clear photos of the product showing the problem
If the issue is confirmed, we will offer a replacement or a refund at no additional cost.
Exchanges
We do not offer exchanges for incorrect size, color selection, or change of mind.
Because our products are made on demand, we recommend checking the size chart carefully before placing your order.
Non-Returnable Items
The following items cannot be returned:
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Items ordered in the wrong size
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Items ordered by mistake
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Custom or personalized products
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Sale items
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Gift cards
Returns Sent Without Approval
Items sent back to us without first contacting us and receiving return instructions will not be accepted.
Return Shipping
If the item arrives damaged, defective, or incorrect, we will cover the cost of the replacement.
We do not accept returns for items ordered in the wrong size or due to a change of mind.
Refunds
If a refund is approved, it will be issued to your original payment method within 10 business days after the request has been reviewed and approved.
Please note that it may take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at: